Wholesale Jewelry

Frequently Asked Questions

1 How to register?

A: You will need to establish a new account

• Click on the "register" link found in the upper right corner of this page.
• Enter the required information,click on the "Submit" button at the bottom of the page.
• You've now established an account with aypearl.com

2 Can I change what I have ordered into other jewelry after placing an order online?

A: Yes you can, but you need to notify us before you remit! You also need to provide the ID of the jewelry before and after updating. We shall send you the new ID by e-mail for you to confirm. And we have to recalculate the delivery charge because the jewelry weight may vary.

3 How to pay?

A: Aypearl.com accepts Western Union,Bank of China and paypal.

4 What should I do if the goods arrives damaged?

A: if your order has been damaged when you receive it, try to take a photograph of the package and express your refusal to accept it. In this case, please contact our customer service as promptly as possible.

5 What are the materials of the jewelry?

A: All the handcrafted jewelry from AYpearl Company are made of natural real stone, with only a few artificially compound jewelry marked specially.

6 Does your company send free samples?

A: We are afraid not. We couldn't send free samples. You are welcome to place a trial order to test the quality of our products.

7 How long dose it take to deliver the goods to our customers?

A: After your remittance is received and affirmed, we shall see whether finished products are available or not and send you an email to notify you of the time for delivery. Your order should reach you within 2-4 workdays.

8 If I want wholesale, can your company give me a discount?

A: Of course we give you a discount upon the amount of your order. The more you order, the more discount you will enjoy. If you need more information about our specific discount policy, please contact our customer service by email.

9 Is the price expressed on your website as US Dollar?

A: Yes, but you can pay by Pounds, Euros with the same value.

10 Do you offer customized making?

A: Yes. You are welcome to send our customer service an email to give the detail of your special requirements.

11 Is there any sum or quantity limit?

A: Since larger order can help you save carriage charges, the minimum amount of your order is 100$. As we know, the less your sum is, the more expensive your freight will be, you are encouraged to place an order of over 100 USD. If it is less than 100$, the order cannot be submitted.

12 Whether the customer needs to pay the customs duty?

A: Yes. It is an international convention that the customer has to bear the tariff.

13 Can the necklace be lengthened or shortened?

A: Generally speaking, our jewelries are made according to international standard size. Necklace is usually with the length of 16.5 to 17 inches and they can be lengthened a little bit upon your requirements. If necklace is required to be made longer than the standard ones, more material fees will be charged.

14 How soon dose your company make the delivery after confirming the remit?

A: The order is usually delivered within 2-4 workdays. We will inform you of the specific time promptly. If you have other questions about this issue, please feel free to contact our customer service by email.

15 Are the pictures the same as your real jewelry?

A: Generally speaking,the pictures are the same as the real items,But there will be tiny color difference between the real items and the pictures because of the brightness,contrast and resolution or other factors.So the color difference is inevitable in some degree.All pictures are processed before they are posted to our website.

16 Can I pay part of the remit first, and then the rest after receiving the goods?

A: We are afraid not. On the one hand, divided payment will only increase unnecessary expend for you. On the other hand, we are a company with a good reputation established around the world. If you are not so confident in shopping at our store, you are suggested to place a small order for the first time. After you confirm our credit, we may set up long-term cooperation with each other.